WhatsApp messages for projects
Factory tenants only. Send one WhatsApp message to the manager, then the owner, when work on a project waits too long.
Factory tenants only. A restaurant or cafe tenant does not have it. This is not the same as WhatsApp for POs, which sends purchase orders to vendors.
When work on a project waits too long, Maska sends one WhatsApp message to the manager. If it still waits, it sends one to the owner. Only an admin of the company can open this page.
Open the page
On a computer, go to Settings. In the Admin list, press WhatsApp messages. On a phone or a tablet, press More, then WhatsApp messages at the foot of the menu. The page has tabs in one row: Setup, People and Messages sent.
Turn the messages on
On the Setup tab, press the switch at the top. Maska asks first. Press Turn on. Only problems that pass their waiting time from now on send a message.
Under the switch a line says where the messages stand:
- Off: nobody gets a message.
- Test mode: Maska writes down each message and sends nothing to a phone yet. There is nothing for you to do.
- Live: messages go to the phone.
Set when to send
Under When to send, each row is one rule. Press a row to change it.
- Drawing problem, Problem at work and Waiting for a yes each have two times: when the manager is told, and when the owner is told. The manager’s time must be shorter than the owner’s.
- Night hours: no message is sent between these two times. Pick the same time for both and a message can come at any hour.
- Most messages in a day: the rest go the next day.
- Morning message: every day at 7 am the owner gets one message with five numbers. It is sent only while WhatsApp messages are on. While they are off, its switch shows off and cannot be moved. The button under the message opens Projects with the same five numbers at the top, as they are now.
A new waiting time counts only for problems that reach it after you save.
See who gets the messages
The People tab has two lists: The manager and The owner. Each person has a switch for their messages. A person with no phone number cannot be sent a message: add the number in Users, on a computer. Only the owner can change the owner’s switches. While WhatsApp messages are off for the company, the tab says so at the top and nobody gets a message.
See what was sent
The Messages sent tab lists every message, newest first: when, who, what it was about, and where it stands.
- Sent: WhatsApp took the message.
- Reached the phone: it is on the person’s phone.
- Read: the person opened it.
- Not sent: it did not go. Press the row to see why.
- Nobody to tell: no manager and no owner is set.
- Waiting to send: Maska will send it in a few minutes.
- Test: Maska wrote it down and sent nothing to a phone.
Press a row to read the words that were sent and to open the project. Press Filters to see one kind of message or one status.
Check now sends what is due right away and says what it did. It can take up to a minute. Send me today’s message sends the morning message to your own phone, and to nobody else.
Turn your own messages off
The manager and the owner can each stop their own messages.
- On a computer: open Settings, then Notifications. The WhatsApp box is at the top.
- On a phone or a tablet: press the round button with your initial, at the top right of any page. The Settings page opens with the WhatsApp box. Your other settings need a computer.
The box has your switches:
- Message me when work waits too long: one message for each problem.
- Morning message at 7: the owner’s five numbers. Only the owner sees this one.
If you do not see the box, Maska does not send you these messages. While WhatsApp messages are off for the company the switches are off and cannot be moved. Your choice is kept for when they are turned on.
The button in a message
Each message has a button. Press it to open the project the message is about. If you are signed out, Maska asks you to sign in first and then opens the project. A message of another company, or an old one, opens a page that says so.