Drawing problems

Factory tenants only. Report that a drawing is wrong, see which pieces are stopped, add the corrected drawing and restart work.

Factory tenants only. This is part of the project page. A restaurant or cafe tenant does not have it.

When a drawing is wrong, work on that piece stops until it is fixed. A drawing problem is on one piece. It is reported from the office, or by an artisan from the phone with a photo.

See the drawing problems of a project

Open the project and press the Problems tab. On a phone the tabs are one row: slide the row sideways to reach it. The tab shows a number when a problem is open.

Open problems are listed first, then Closed ones. Each card says:

• Open or Closed;
• the piece;
• what kind it is: Cannot be made as drawn or Not what the client asked for;
• what is wrong, in the words that were written;
• who reported it and when;
• which units it stops, or how it was closed.

Press a card to see its details. In the details, Open the drawing shows the drawing the problem is about, on the page, as it was when the problem was reported.

When work is stopped

While a drawing problem stops the work, the card at the top of the project is red and says Stopped. Its button, See the drawing problem, opens the problem. On the Items tab each stopped unit says Stopped. Every unit on the piece’s route is stopped, the ones that have not started too. Other pieces of the project keep going.

Problem fixed on a unit does not clear a drawing problem. Only the steps below do.

While a drawing problem is open, the project cannot be marked good for production. The stage list says why.

Report a drawing problem

You need to be a person who runs projects.

1. On the Problems tab press Report a drawing problem.
2. Pick the piece. Pick the drawing if you know which one.
3. Say what kind it is and write what is wrong in a few words.
4. Press Report and stop work.

A problem that cannot be made as drawn goes to the GM. A problem that is not what the client asked for goes to the owner. Each gets a bell alert.

Fix it and restart work

1. Open the problem and press Add corrected drawing. Choose the file. It becomes the newest version of that drawing.
2. The GM or the owner opens the problem, looks at the corrected drawing and presses Check again and restart work, then Restart work.

Work starts again at once. If the unit had already finished its steps while the piece was stopped, the piece moves to the next unit now. The artisan’s phone shows the corrected drawing marked New and the steps open again within a minute.

Until a corrected drawing is added, the problem says Add the corrected drawing first. Then work can restart. A reference photo does not count.

Only the owner can restart a problem that is not what the client asked for.

The GM or the owner can also press Restart work without a new drawing and write why. The reason is kept in the History tab.

If a project or a piece is cancelled, its drawing problems close by themselves.

All open drawing problems

In the side menu, under Projects, press Drawing problems. The page lists every open drawing problem across all projects, newest first. Search by project or piece, or press Filters to pick a kind or a project. Press a row to open that problem on its project.