Delivery and sign-off

Factory tenants only. The delivery team's phone, the client's signature, sign-off from the office, and how a project closes.

Factory tenants only. This is part of the project page and of the Maska Ops phone app. A restaurant or cafe tenant does not have it.

A released dispatch note goes to the delivery team’s phones by itself. At the client’s place the team does the delivery steps and the client signs on the phone. When the last piece is signed for, the project closes by itself.

On the delivery team’s phone

A delivery person opens the Maska Ops app and presses Deliveries. Each released note is one row. Opened, it shows:

• the client’s name and the address (press it to open maps),
• Call the client, when the client has a phone number,
• Pieces to carry,
• the delivery steps, one by one. Some need a photo.

The last step is always Client signs. It opens only when every other step is done. The client writes their name and signs on the screen with a finger. The note then reads Delivered and signed on the project page.

Every line on the phone is in Hindi with English below it.

Only the people at the place the note leaves from see it. Add them on the Team page.

Could not deliver

If nobody is there, a piece is damaged or the client says no, the delivery person presses Could not deliver, picks why and sends it. The office is told at once (the bell, and a line in the project’s History). Nothing is marked delivered. The note stays out.

The office then decides:

• Send it again as it is. Nothing is needed: the delivery is still on the phone.
• Or cancel the note and make a new one. A note is signed for whole, so when one of six chairs is damaged, cancel the note and make two: one for the five that are fine, one for the sixth when it is ready.

The note says where it stands

Open the project, go to Dispatch and open a note.

A delivered note shows each step, who did it, the photos, and the signature.

Sign-off from the office

Use this when the phone could not be used.

1. Open the note and press Mark as delivered.
2. Write Who signed, as it is written on the paper.
3. Add a photo of the signed paper (a JPEG or PNG picture).
4. Write why it was not signed on the phone.
5. Press Mark as delivered. The note is taken off the delivery phones.

The client did not sign? Only the owner sees this. Press it, write why there is no signature, and press Mark as delivered, not signed. Use it only when the client cannot or will not sign. The project page will say it was not signed.

Take a sign-off back

A wrong sign-off can be taken back. Open the delivered note, press Take the sign-off back and write why. The note is out again and a new delivery goes to the phones. If the project was closed, it opens again.

A delivered note cannot be cancelled. Take the sign-off back first.

When the project closes

A project closes by itself when all of this is true:

• every piece is delivered,
• Accounts has confirmed the balance,
• no dispatch note is waiting or out,
• every unit has finished its work.

Nobody presses Close. The page then says Project closed, with who signed for the last pieces, when, and See the signature.

A closed project is for reading. You can still open its drawings, put unused material back, save a piece as a classic item, and take a sign-off back. Find closed projects under Closed on the Projects page.

A project with a delivered note cannot be cancelled.

Change the delivery steps

Open Work steps. The last row is the delivery steps: what the delivery team does before the client signs. Each step has a name in English, a name in Hindi and Needs a photo. The client’s signature is always the last step and is not in the list. A change is for the next note that is released.

Who can do this