Comps, voids and owner alerts
Putting a bill or a line on the house, the note every comp must carry, comped tables, and what reaches the owner.
Comping a bill or a line
Two entry points: a dashed bar on the bill panel reading Comp table · staff · investor for the whole order, and an On the house pill on any live line. Both work while the order is open or billed.
The sheet asks for a reason, and there are five:
| Reason | For |
|---|---|
| Staff table | Team and shift meals. |
| Investor · House | Owner, investor, founder. |
| Manager comp | Discretionary goodwill. |
| Service recovery | Making a mistake right. |
| Tasting · R&D | Menu development. |
On a whole order you can also give an amount, and leaving it blank comps the lot. Whatever is not comped is still collected at the counter.
The note is required. The field asks who it was for and why, and the confirm button stays disabled until it is filled in. A manager then approves it by name and PIN. The sheet says plainly: every comp is named in the day-close review.
A comped line strikes its price and carries an On the house badge, the bill header says how much was given away and why, and the totals gain a comp deduction, with Total becoming To pay.
Editing a comp changes the amount, reason or note. The approver cannot be edited: remove the comp and take it again.
Comped tables
A table can be comped as a standing arrangement, so every bill on it settles at zero. It is a property of the table, not of a bill.
Making a table comped needs a manager’s approval and a written reason, asked once, then. A bill on such a table shows a read-only comp record: there is no comp form and nothing to remove, because the table is what is on the house. Change the table from the floor.
Two guard rails you will meet:
- A comped table with a bill open cannot change type until that bill is settled.
- A table with a bill already raised cannot be made comped. Settle it, or comp that bill from the bill itself.
Correcting a comped table’s reason re-words the open bills on it, never the settled ones.
Voids
Once a bill is raised, voiding it or one of its lines needs a manager’s approval, and the bill panel says so. A pre-bill fired line can be cancelled without one.
Owner alerts
Every giveaway reaches the owner. There is no threshold and nothing to configure: six actions each raise an alert.
| Action | The owner reads |
|---|---|
| Whole bill voided | Bill voided, with the amount and outlet. |
| One line voided | Item voided |
| Something comped | On the house |
| A comp edited | Comp corrected |
| A comp removed | Comp undone |
| A discount applied | Discount applied |
The body names the amount, the table, the reason, who approved it, who took it and when, or says that no approval was needed because it was within the counter’s limit.
They arrive two ways: a push notification straight away on the owner’s own phone, deep-linking to that order, and a roll-up at day close summarising the day’s decisions. A row also lands in the console’s notifications.
An owner here means anyone holding the organisation-admin marker, or whose role at that outlet is owner. The shared counter account is never a recipient.
What the day close shows
Comps this shift on the close screen lists every table sent out on the house, with a total, and a row per comp carrying the reason, the order reference, who authorised it and when, and the amount. See Closing the day.