The kitchen display

One screen per station: the three lanes, accepting a ticket, moving items to pickup one by one, sending an item back, the make list, and the timers.

The kitchen display, or KDS, is one screen for one station. It shows the tickets as they fire and moves them across three lanes as the kitchen works.

It is a light screen on the same cream ground as the rest of Maska. There is no dark mode and no theme switch.

The screen

Across the top: your outlet, a Change station button, the clock, a Sent out button carrying the day’s count, and the account disc holding this display’s Sound on switch.

The station’s name is the page title, with a Board and Make list control beside it and three counts: how many cards are to accept, how many are preparing, and how many are ready. A ticket split across two lanes is a card in each, so it counts once in each.

On a phone the lanes run one under the other, in order, and each lane’s heading carries its count.

The three lanes

Accepting is one way, and whole. A ticket is accepted as one card. There is no un-accept, on purpose.

Items move to pickup one by one

Once a ticket is accepted, every item on its Preparing card ends in a green Ready → button. Tap anywhere on the item’s row when that item is done: the button fills, the item slides toward For pickup, and only that item moves there. The rest keep cooking. Nothing waits for the slowest dish.

On a phone the lanes sit one above the other, so the button reads Ready ↓: the arrow always points at where For pickup is.

The ticket is then two cards, one in each lane, both showing the KOT number and the table, and both saying how much of the ticket they hold: “3 of 4 to cook” on the Preparing card, “1 of 4 ready” on the pickup card.

• Mark ready on the Preparing card still moves every item left on it.
• Picked up on the pickup card sends out only the items on that card.
• Each item on the pickup card shows Ready and a ← Back to cook button (↑ Back to cook on a phone). Tap it to send just that item back to Preparing. This is the only way back: the pickup card has no undo of its own.

The counter’s bell does not change: it rings once, when the last item of the ticket is ready. Each item already shows as ready on the counter and the captain’s phone as soon as it is marked ready.

A station reprint still leaves out the items that are ready or picked up.

Sent out

Sent out, from the header, lists today’s picked-up items for this station, newest ticket first. An item shows there as soon as it is picked up. A ticket that is only partly out says so, for example “2 of 4 sent”, and its other items stay on the board. Bring back puts that entry’s items back on the pass.

A ticket card

A loud banner across the top for anything that is not dine-in: TAKEAWAY, SWIGGY, ZOMATO. Dine-in gets none, because it is the default. Then the table or the channel, the KOT and order numbers, and the timer.

Each line reads as a quantity and the dish, with its add-ons beneath and every note spelled out in a panel of its own. There is no threshold and nothing to expand: if a guest asked for something, the kitchen sees it.

Sending an item back

While an item is still to accept or preparing, it can be sent back: the kitchen cannot make it, so it comes off the bill. The row strikes through and reads “Sent back · off the bill”, and if that empties the ticket, the ticket closes.

Once the bill is raised it is too late, and the screen says so: a manager voids or comps it at the counter instead.

The make list

Make list pools every accepted ticket on this station by item, so the same dish wanted by four tables is one number to cook. Cards show a large quantity, the dish, a BATCH badge where several tickets want it, the variations, which tables they came from, and every note.

Timers

Each card counts up from the moment its KOT fired. It escalates on its own:

• Normal, a plain chip.
• Amber, once the ticket is running late. The card gains a ring.
• Red, once it is properly late.

Both thresholds are set in minutes per outlet, in Maska HQ on the outlet’s Kitchen & floor tab, along with a Sound on red switch. Tickets waiting on the pass never escalate: they are the kitchen’s job done.

Sound

Two chimes, and this display’s own Sound on switch mutes both. A new ticket chime, on by default, sounds once when a KOT appears. An urgency chime, if your outlet turns it on, sounds once when a ticket crosses into red. A screen that reloads never announces the backlog at you.

Choosing the station

Change station opens a list of your stations, each with how many tickets are live and a red dot when something is waiting to be accepted. It takes two taps on purpose, so a stray touch cannot move the board.

If nothing has been set up yet, the screen says so and points where to go: stations are added in Maska HQ on the outlet’s Kitchen & floor tab, and which station a dish fires at is set on the dish itself, under Menu.