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Bills and receipts

Raising the bill, taking payment across cash, card and UPI, settling, what prints on the receipt, and reprinting one.

Raising the bill

Raise bill appears once the order is open and something has been fired. It confirms first, because items lock once the bill is raised. After that, tapping a dish tells you to settle or void rather than changing the ticket.

The bill panel carries a status chip: Billed, Settled, Voided, Cancelled or Merged. The totals run Subtotal, then any discount, then any comp, then the GST rows, then Total, which becomes To pay when part of the bill is on the house.

With a network printer routed for bills, raising the bill prints it. No prompt, no second tap, and one line telling you where it went. Settling prints nothing more, so the guest gets one slip.

Taking payment

Take payment opens a two-pane sheet. On the left, the amount due in large type, the table and covers, and the payment methods. On the right, the figure you are keying, a numpad, and quick-cash buttons with an Exact option.

Only the methods your outlet has switched on are offered: Cash, Card and UPI. A method that is off is absent, not greyed.

  • Cash shows the change to return, or how much it is short by.
  • Card hints to insert or tap the card and record the captured amount.
  • UPI hints to scan to pay and record the confirmed amount.

Record tender logs one payment. Split payment records part of the bill against one method and moves the rest to the next, which is what “split” means here: it splits the payment, not the bill. There is no split-by-item or split-by-cover. A Pay in full escape is always beside it.

A status line at the foot always says where you are: fully paid, or how much is left to collect. Settle is the one weighted button, and it only lands when the tenders cover the bill.

Settling returns you to the floor, after a pane confirming the payment, any change to return, and any loyalty stamp earned.

Cash settles at the counter. Once an outlet has registered a main counter, a bill carrying a cash tender can only be settled there. Card and UPI bills settle anywhere. A day that is already closed refuses new settlements and tells you to ask the owner.

What is on the receipt

The slip is a tax invoice, 48 characters wide on 80 mm paper and 32 on 58 mm. Top to bottom:

  1. TAX INVOICE.
  2. Your legal name, address, GSTIN, and FSSAI licence where you have one.
  3. The invoice number, the date and time, the order number and channel, the table, and the cashier.
  4. The items. Each dish on its own full-width line with its variation inside the name, its add-ons indented and priced beneath, then the quantity, the rate and the line total, and any discount on that line.
  5. Subtotal, discount with its reason, taxable value, then each GST slab broken into CGST and SGST, the tax total, and the round-off.
  6. TOTAL.
  7. Where something was comped: what was on the house, and what is left to pay.
  8. The SAC code and the place of supply.
  9. A sign-off. It is picked from the invoice number, so a reprint is identical to the original, character for character.

Rows worth nothing are left off, so a zero round-off or a free add-on does not print a line.

Your legal name, address, GSTIN, FSSAI, SAC and place of supply are set in the console under Settings → Devices & KDS → Receipt details. Until they are filled in, receipts print a placeholder.

Printing and reprinting

On a settled order the button reads Print receipt, or Print again when the bill already printed itself when it was raised. A line under it says where it printed, or that the printer is offline and it is printing here.

Where there is no network printer, the counter prints through a cable: a USB printer, a serial printer, or failing both, the browser’s own print dialog. It never simply fails.

Today’s bills, from the Bills button in the floor header, lists everything settled today, newest first, with the table, the time, the invoice number, the amount actually collected, and a Print button. Because settling takes you back to the floor, this is the way back to a receipt.

There is no email or WhatsApp receipt for a guest.

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