Mall reporting
Send an outlet's sales to the mall's system: set it up in the console, give the mall a key, and check that the numbers match.
Some malls and airports ask every outlet to report its sales to their own system, called POSPatrol. Mall reporting does this for you. Once it is on, every paid bill reaches the mall’s system within a minute or two. The staff at the counter do nothing different.
Each outlet is set up on its own. An outlet that is not in a mall needs nothing.
Only an admin can see or change Mall reporting.
Words we use
| We say | What it means |
|---|---|
| Mall key | The password the mall’s system uses to read this one outlet’s sales. |
| Go-live date | The first day of sales the mall gets. Older bills stay out. |
| Payment names | The mall accepts only CASH, CC, CHEQUE and OTHERS. |
| Row | One entry the mall reads: a sale, or a change to a sale. |
| Added late | A row put on a past date by a repair. |
Set it up
In the console, open the outlet’s settings and pick the Mall reporting tab.
1. Mall setup
The mall gives you these codes.
- Mall location code. The code the mall gave this outlet.
- Terminal code and Shift code. Keep 01 unless the mall says something else.
- Go-live date. Bills before this date are not sent.
- Payment names. Cash goes as CASH and card as CC. UPI, Swiggy, Zomato and other app payments go as OTHERS. Change a name here if the mall asks. A change counts for new bills only.
Turn on Send sales to the mall, then tap Save mall setup. You cannot turn it on without a location code and a go-live date.
2. Mall key
Tap Make a key, copy it and give it to the mall. You see the key only once. If it is lost, make a new one.
Anyone with the key can read this outlet’s sales, so send it the way you would send a password.
A new key stops the old one at once. The mall cannot read sales until it has the new key, so tell the mall first and make the new key when they are ready.
3. Check a day
Under Check a day, pick a date and tap Download day. This is the same file the mall reads. Share it with the mall so they can check it against their system.
What the mall sees
- Every paid bill at the outlet: dine-in, takeaway, Swiggy, Zomato and Ownly.
- Bills voided before payment do not appear.
- A bill given away in full appears at ₹0, with the comp shown as a discount.
POS Outdoors bills are not sent. They belong to the event, not the outlet.
When a bill changes after payment
The mall’s copy of a past day never changes. A change appears as a new row on the day it happened.
| What happened | What the mall sees |
|---|---|
| A dish is removed with Modify bill | A return for that amount, with the refund |
| A discount is removed | An addition for the amount the bill went up |
| A comp is removed | The sale is taken back, then added again once paid |
| The payment mode is changed | A row that moves the amount, with no change in sales |
Because of this, add up all the rows for a bill to get what the bill is now.
Feed health
Feed health tells you if the mall is getting everything.
- Last read by the mall. If this is old, the mall’s system has stopped reading, or has a wrong key.
- Rows today and Value today. What has been sent today. Zero rows does not mean all is well. Check again after the first bill.
- Added late. Rows a repair put on past dates.
- Bills that do not add up. Open these bills and check them. If Modify bill raised a paid bill, the extra money was never taken, so the bill shows here.
- Bills not sent yet. Use Repair past days on their dates.
- Bills with no invoice number. These cannot be sent. Check them at the counter.
Repair past days
Use Repair past days in two cases:
- The lease started before your go-live date, and the mall wants the older days.
- Feed health shows bills not sent yet.
Pick the dates and start it. It runs in the background, and the page shows how far it got. It never sends the same bill twice, so you can run it again.
Each old bill is sent once, at what it is worth today, on the day it was paid. Earlier changes to that bill do not appear as their own rows. These rows count as Added late, so tell the mall to read those days again.